Dragičević Marija and Žarković Ksenija: Influence of quality management system ISO 9001 at hotel business practice in Croatia.
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Abstract
The International Organization for Standardization has set up standard ISO 9001 as international standard for Quality Management System. The aim of this paper is to determine the influence of ISO 9001 on marketing and operational performances, just as well as on human resources management, in hotel business practice in the Republic of Croatia. Empirical research has been carried out for this purpose including a post inquiry on the sample of 350 hotels in the Republic of Croatia and interviews with the managers in 25 hotels which have implemented ISO 9001 in their business practice. We have used descriptive and inferential statistics including Chi-square testing to analyze the used data. The results of the research carried out in Croatia show the positive influence of Quality Management System ISO 9001 on marketing, operations and human resources management in the hotel business practice in Croatia.
| Item Type: | Conference or Workshop Item |
|---|---|
| Journal or Publication Title: | Proceedings of the "Scientific Management" and Management Science Today International Scientific Conference |
| Date: | 2013 |
| ISBN: | 978-963-306-176-3 |
| Page Range: | pp. 113-123 |
| Language: | English |
| Publisher: | University of Szeged Faculty of Economics and Business Administration |
| Place of Publication: | Szeged |
| Event Title: | Principles of Scientific Management : International Scientific Conference |
| Event Type: | Conference |
| Event Location: | Szeged |
| Event Dates: | 2011 |
| Related URLs: | http://acta.bibl.u-szeged.hu/57419/ |
| Uncontrolled Keywords: | Minőségszabályozás, Turizmus - Horvátország |
| Additional Information: | Bibliogr.: p. 121-123. ; összefoglalás angol nyelven |
| Subjects: | 05. Social sciences 05. Social sciences > 05.02. Economics and business |
| Date Deposited: | 2019. May. 15. 13:14 |
| Last Modified: | 2022. Dec. 12. 12:39 |
| URI: | http://acta.bibl.u-szeged.hu/id/eprint/57885 |
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